Overview

Effective Date: August 21, 2025

Thank you for shopping with GM Auto. We value your satisfaction and strive to provide quality products. This Refund and Returns Policy explains your rights and obligations when returning products or requesting a refund.

1) Eligibility for Returns

• You may return most items within 7 days of delivery for a refund or exchange.
• Items must be unused, in their original packaging, and in the same condition you received them.
• Certain items (such as clearance items or customized products) may not be eligible for return.

2) Return Process

• To start a return, please contact us at info@gmauto.store or call +1-470-263-1064.
• You will need to provide your order number and reason for return.
• Once approved, ship the product back to the address provided by our team.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

3) Refunds

• Once we receive your return, we will inspect the item and notify you of approval or rejection.
• If approved, refunds will be issued to your original payment method within 7–10 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part.

4) Exchanges

• We replace items only if they are defective, damaged, or incorrect.
• If you need an exchange, contact us at info@gmauto.store before sending the item back.

5) Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 48 hours of delivery.
• Provide photos or videos as proof of the issue for faster resolution.

6) Non-Returnable Items

• Clearance or sale items.
• Customized or special-order products.
• Products not returned in their original condition.

7) Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

• Email: info@gmauto.store
• Phone: +1-470-263-1064
• Website: gmauto.store